Yes, the prices are the same. However, shipping costs are added for delivery from the online shop.

Not all our products are available in the online shop. In this case, please feel free to contact us by e-mail or phone: E-mail: bestellungen@fuchs-zermatt.ch Phone: +41 27 967 20 63

After you have successfully logged in to your account, you will find all information about your orders in the “Orders” section. Here you can view your order history, check the current status of your order and also view details of individual orders, such as the items you have ordered, the delivery address and the delivery date.

To change your user details, you must first log in. You will then find various options in your account area to edit your details. Click on “Account details” to change your personal details such as your name, email address or password. Under “Address” you can update your delivery address or billing address. Don’t forget to save your changes before you leave the site.

Please contact us at the following e-mail address and we will arrange this for you: bestellungen@fuchs-zermatt.ch

If you want to make a complaint, you can send us an e-mail to bestellungen@fuchs-zermatt.ch. Please include a brief statement about the complaint in the email and also include photos that clearly show the problem. We will then contact you immediately and find a solution to the problem.

If parts of your order are missing or damaged, you can send us a short description and photos of the complaint by e-mail to bestellungen@fuchs-zermatt.ch or contact us by telephone on +41 27 967 20 63.

Delivery by Swiss Post is possible from Monday to Saturday, but not on Sundays and public holidays. Within Zermatt, delivery is handled by the drivers of the Fuchs Bakery. In-store pick-up is also possible.

We ship all orders within 24 hours with Swiss Post by priority mail. Exceptions are items on pre-order. Bread orders that arrive by Tuesday 17:00 will be shipped on Wednesday. All orders arriving later in the week will be shipped on the following Monday to be sure that the fresh breads are not at the post office over the weekend.

The goods will be delivered either by post with delivery charges or by our own drivers, depending on which delivery option you have chosen and where the delivery address is located.

Unfortunately, it is not currently possible to select the delivery date online. You can contact us by email or phone to discuss or pre-order the delivery date. We will try to accommodate your preferred delivery date as best we can. Please send us an e-mail to bestellungen@fuchs-zermatt.ch or contact us by telephone on +41 27 967 20 63.

If your order has not yet arrived, please note that it may take 3-4 working days for it to be delivered by post. If your order still hasn’t arrived after this time, we recommend that you email us at bestellungen@fuchs-zermatt.ch so that we can investigate the problem and find a solution.

You can collect the ordered goods from a Bakery Fuchs AG branch. You can order either by telephone or by e-mail and collect the goods from a branch and pay on the spot. Please contact us for further information on branch pick-ups at the following e-mail address: bestellungen@fuchs-zermatt.ch or by telephone on +41 27 967 20 63.

Bakery Fuchs AG delivers throughout Switzerland.

Pre-orders work like regular orders and will be invoiced directly. Items will be shipped on the date you specify. If there are any delays, we will inform you as soon as possible. Please note that pre-orders may have a longer delivery time than in-stock products.

Shipping for orders placed with us is:

• FIP card: CHF 0.90 (letter post)
• Orders up to 2kg parcel post CHF 9.-
• Orders up to 5kg parcel shipping CHF 11.-
• Orders up to 10kg parcel shipping CHF 13.-
• Orders from 10kg parcel shipment CHF 15.-

Shipping within Switzerland is insured.

If you wish to change or cancel your online order, please contact us as soon as possible by email or phone: bestellungen@fuchs-zermatt.ch or by phone +41 27 967 20 63.
We will do our best to accommodate your change request. However, please note that changes or cancellations may not be possible once the order has been dispatched.

We will send the invoice to the email address you provided immediately after you complete your order. Please also check your spam folder if you do not find the invoice in your inbox.

The payment deadline for our invoices is 10 working days. Please note that payment should be made within this period to avoid reminder fees.

As a rule, we send out the newsletter every two months.

If you subscribe to the Bakery Fuchs AG newsletter, you will benefit from many advantages. You will be regularly informed about current topics, discount campaigns, new products and other news. This way you always stay up to date and never miss any interesting offers.

At the end of each newsletter there is an unsubscribe button that you can simply click to unsubscribe from our newsletter.

Yes, cookies are used on the Bakery Fuchs website. Cookies are small text files that are stored on your computer or mobile device to enable or improve certain functions of the website. For example, cookies can be used to save your preferred language settings or to learn how you use the website in order to optimise the user experience. Cookies are usually accepted automatically, but you can restrict or disable the use of cookies in your browser settings.