Can I give a review for the Bakery Fuchs products?

Under each product in the shop you have the possibility to give us your review.

Do the same prices apply to the products in the Bakery Fuchs branches and in the online shop?

Yes, the prices are the same. However, shipping costs are added for delivery from the online shop.

I haven't found one of your products in the online shop, what's the reason?

Not all our products are available in the online shop. In this case, please feel free to contact us by e-mail or phone: E-mail: bestellungen@fuchs-zermatt.ch Phone: +41 27 967 20 63

Customer account / Registration

How can I register for the Bakery Fuchs online shop?

To register on the website or in the shop, please click on “Login” at the top right and select the option “Register” in the next step.

Where can I find all the details of my order?

After you have successfully logged in to your account, you will find all information about your orders in the “Orders” section. Here you can view your order history, check the current status of your order and also view details of individual orders, such as the items you have ordered, the delivery address and the delivery date.

How can I change my user details?

To change your user details, you must first log in. You will then find various options in your account area to edit your details. Click on “Account details” to change your personal details such as your name, email address or password. Under “Address” you can update your delivery address or billing address. Don’t forget to save your changes before you leave the site.

How can I completely delete my account with Bakery Fuchs AG?

Please contact us at the following e-mail address and we will arrange this for you: bestellungen@fuchs-zermatt.ch

Cancellation / Complaint

Can I return purchased products?

Our fresh food products are excluded from the right of return. The right of return is limited exclusively to products that are not fit for consumption due to our fault.

I would like to make a complaint. How do I proceed?

If you want to make a complaint, you can send us an e-mail to bestellungen@fuchs-zermatt.ch. Please include a brief statement about the complaint in the email and also include photos that clearly show the problem. We will then contact you immediately and find a solution to the problem.

A part of my order was missing or damaged. How do I proceed?

If parts of your order are missing or damaged, you can send us a short description and photos of the complaint by e-mail to bestellungen@fuchs-zermatt.ch or contact us by telephone on +41 27 967 20 63.

Delivery / Order

How do I order online?

To order online, navigate to the online shop on our website via the main menu. There you can select your desired products and go through the ordering process by following the next steps.

Is delivery possible on all days of the week?

Delivery by Swiss Post is possible from Monday to Saturday, but not on Sundays and public holidays. Within Zermatt, delivery is handled by the drivers of the Fuchs Bakery. In-store pick-up is also possible.

What are the delivery times?

We ship all orders within 24 hours with Swiss Post by priority mail. Exceptions are items on pre-order. Bread orders that arrive by Tuesday 17:00 will be shipped on Wednesday. All orders arriving later in the week will be shipped on the following Monday to be sure that the fresh breads are not at the post office over the weekend.

How will the goods be delivered?

The goods will be delivered either by post with delivery charges or by our own drivers, depending on which delivery option you have chosen and where the delivery address is located.

Can I choose the delivery date online?

Unfortunately, it is not currently possible to select the delivery date online. You can contact us by email or phone to discuss or pre-order the delivery date. We will try to accommodate your preferred delivery date as best we can. Please send us an e-mail to bestellungen@fuchs-zermatt.ch or contact us by telephone on +41 27 967 20 63.

My order has not arrived yet, what can I do?

If your order has not yet arrived, please note that it may take 3-4 working days for it to be delivered by post. If your order still hasn’t arrived after this time, we recommend that you email us at bestellungen@fuchs-zermatt.ch so that we can investigate the problem and find a solution.

Can I order online and pick up the goods at a Bakery Fuchs AG branch?

You can collect the ordered goods from a Bakery Fuchs AG branch. You can order either by telephone or by e-mail and collect the goods from a branch and pay on the spot. Please contact us for further information on branch pick-ups at the following e-mail address: bestellungen@fuchs-zermatt.ch or by telephone on +41 27 967 20 63.

Where does Bakery Fuchs AG deliver to? Do you also deliver abroad?

Bakery Fuchs AG delivers throughout Switzerland.

How do pre-orders work?

Pre-orders work like regular orders and will be invoiced directly. Items will be shipped on the date you specify. If there are any delays, we will inform you as soon as possible. Please note that pre-orders may have a longer delivery time than in-stock products.

How much are the delivery costs? Is the shipment insured?

Shipping for orders placed with us is:

  • FIP card: CHF 0.90 (letter post)
  • Orders up to 2kg parcel post CHF 9.-
  • Orders up to 5kg parcel shipping CHF 11.-
  • Orders up to 10kg parcel shipping CHF 13.-
  • Orders from 10kg parcel shipment CHF 15.-

Shipping within Switzerland is insured.

How can I change or cancel my online order?

If you wish to change or cancel your online order, please contact us as soon as possible by email or phone: bestellungen@fuchs-zermatt.ch or by phone +41 27 967 20 63.
We will do our best to accommodate your change request. However, please note that changes or cancellations may not be possible once the order has been dispatched.


What payment options do I have for my order?

You can pay with us on account and via TWINT.

How do I receive the invoice?

We will send the invoice to the email address you provided immediately after you complete your order. Please also check your spam folder if you do not find the invoice in your inbox.

What is the payment deadline?

The payment deadline for our invoices is 10 working days. Please note that payment should be made within this period to avoid reminder fees.


Where can I register for the Bakery Fuchs AG Newsletter?

On the Bakery Fuchs AG website, you will find a field at the bottom where you can enter your email address and subscribe to the newsletter. Alternatively, you can also select the option to subscribe to the newsletter during the ordering process.

How often do I receive the Bakery Fuchs AG Newsletter?

As a rule, we send out the newsletter every two months.

What are my advantages if I subscribe to the Bakery Fuchs AG newsletter?

If you subscribe to the Bakery Fuchs AG newsletter, you will benefit from many advantages. You will be regularly informed about current topics, discount campaigns, new products and other news. This way you always stay up to date and never miss any interesting offers.

Can I unsubscribe from the newsletter?

At the end of each newsletter there is an unsubscribe button that you can simply click to unsubscribe from our newsletter.

Data protection

Will my data be passed on to third parties?

We treat your personal data confidentially and do not pass it on to third parties unless this is required by law or you have expressly authorised us to do so. For more information, please see our privacy policy on our website.

Are cookies used on the Bakery Fuchs website?

Yes, cookies are used on the Bakery Fuchs website. Cookies are small text files that are stored on your computer or mobile device to enable or improve certain functions of the website. For example, cookies can be used to save your preferred language settings or to learn how you use the website in order to optimise the user experience. Cookies are usually accepted automatically, but you can restrict or disable the use of cookies in your browser settings.